Craftlight Creatives Policies
Last updated: May 2026
Privacy Policy
Craftlight Creatives respects your privacy. This Privacy Policy explains how we collect, use, store and protect information when you use our websites, apps, games, prototypes and digital experiences.
Information We May Collect
- Contact details such as your name, email address and phone number.
- Messages or enquiry details you choose to send to us.
- App, website or gameplay analytics and diagnostics.
- Device information such as operating system, browser or app version.
- Location information where a product specifically requires it and permission has been granted.
How Information Is Used
- Responding to enquiries and support requests.
- Operating and improving our apps, games and digital experiences.
- Monitoring reliability, analytics and performance.
- Meeting legal, platform or operational requirements.
Third-Party Services
Our websites or apps may use third-party tools such as analytics, hosting, crash reporting or app store services. These services may process information according to their own policies.
Your Rights
You may request access to, correction of, or deletion of personal information we hold about you by contacting us at hello@craftlightcreatives.com.
Health & Safety Policy
Craftlight Creatives is committed to maintaining a safe and healthy working environment for team members, collaborators, clients and visitors.
Our Approach
- Identify and manage risks proportionately.
- Use equipment and technology responsibly.
- Maintain safe working practices during development, installations and public events.
- Review safety considerations regularly as projects evolve.
Responsibilities
- Take reasonable care for personal safety and the safety of others.
- Report hazards, incidents or concerns promptly.
- Follow venue or client site safety requirements where applicable.
- Avoid unsafe use of equipment or installations.
Public Installations and Events
Where our work is used in public-facing environments such as museums, exhibitions, schools or events, we aim to reduce foreseeable risks through sensible setup, cable management, equipment positioning and user guidance.
Accidents and Concerns
Any accident, near miss or health and safety concern should be reported to Craftlight Creatives as soon as possible so that appropriate action can be taken.
Safeguarding Policy for Children and Adults at Risk
Craftlight Creatives is committed to creating safe, inclusive and respectful experiences for children, young people and adults at risk who may engage with our projects, workshops, installations, educational activities or public experiences.
Commitment
We aim to:
- Promote the safety and wellbeing of children and adults at risk.
- Create environments that are welcoming, respectful and inclusive.
- Act appropriately if concerns about safety or wellbeing arise.
- Work responsibly with partner organisations, venues, schools and community groups.
Working Practices
- Interactions with children or adults at risk should remain appropriate and professional.
- Activities delivered with schools, museums or organised groups should normally involve responsible staff or supervising adults.
- Concerns relating to safety, wellbeing or inappropriate behaviour should be reported promptly to the relevant venue, organisation or authority where appropriate.
- We aim to design experiences that are suitable for public audiences and considerate of accessibility needs.
Online and Digital Experiences
Where digital or location-based experiences are used by children or public audiences, Craftlight Creatives aims to minimise unnecessary collection of personal information and design interactions in a safe and responsible manner.
Concerns and Reporting
Any safeguarding concern should be treated seriously and escalated appropriately based on the nature of the concern and the environment in which the activity takes place.
Contact
For questions relating to these policies, contact:
Craftlight Creatives
hello@craftlightcreatives.com